Terms And Conditions

Items are priced per single bulb unless it is stated otherwise.

We hope to supply everything on the website, but we sometimes have difficulties and things may not grow as we intended or expected. We do not normally make substitutions except where stocks require it within our Collections. We would prefer to adjust your payment and supply what you order rather than send you something vaguely similar.

We do require payment to be offered at the time of ordering. We bank cheques as we raise an invoice for the order. We clear card payments as goods are despatched. We can accept card payment by Visa, Mastercard and Switch/Solo/Maestro. There is frequently a problem when orders are placed early and, due to the interval between ordering and eventual despatch, the card details expire or change. It is tedious and cannot be helped but we may need to contact you. Not to Exceed Cheques are accepted, they are treated like credit cards and it means that no refunds or debits should be required. Make the cheque out to Avon Bulbs Ltd., date and sign the cheque normally. Do not complete the amount box or words but write at the top of the cheque  Not to Exceed £XX, where XX is slightly more than you expect to pay. We will complete the words and box to the correct amount before it is banked.

We will send you an acknowledgement by post or email confirming your order (unless it is to be sent out at once). Please use the account or invoice numbers on these when contacting us. Orders are dealt with in approximate receipt order.

Delivery of packages of less than 2 kg is made by Royal  Mail and sent on the Tracked 2-3 day service. Giving us an email address will ensure that we send you an email to advise you that your parcel has been despatched, its tracking information  and to expect it shortly. This tracked service allows you to provide leaving instructions (a Safe Place), should you happen to be out when your parcel is delivered, we can instruct Royal Mail to leave the parcel without a signature. Parcels over 2 kg are delivered by Interlink Express (next working day) and you will receive an automatic email confirming that your parcel has been despatched. A further email from Interlink will confirm the delivery date and indicate the anticipated delivery slot. If you provide your mobile phone number this should result in you being notified by text of an intended delivery by Interlink the evening before delivery. Although Interlink usually requires the parcel to be signed for if you can provide leaving instructions should you be out when your parcel is delivered such as a suitable safe place or a neighbour we can instruct Interlink to leave the parcel without a signature. We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.

Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections. But please remember our postage charge only equates to a round trip of about 13 miles at average car costs!

For this reason we believe our P&P rates offer real value for money. If yours is a small parcel and the set P&P is excessive we may adjust it ourselves when raising the invoice. However, for the standard P&P we provide an acknowledgement, expert packing, comprehensive labelling, strong boxes and efficient delivery with more catalogues to follow in the future. It is an unfortunate cost of ordering by mail order, but you will get better bulbs as a result. For the Scottish Highlands and UK addresses off the UK mainland  (Channel Isles, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Shetland, Orkney, Western Isles) we reserve the right to add a surcharge to cover the additional costs of delivery to a maximum of £15.00 per parcel. For European Union addresses there is information regarding postal rates displayed below.

We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know; we shall log that information. However whatever happens to the bulbs after they are received is something for which we cannot be held responsible. Nature is sometimes unkind; and some bulbs get surprisingly poor treatment, and though they are often tough, even they have their limits.

AVON BULBS EXPORT ORDERS TO EUROPEAN CUSTOMERS - AUTUMN 2013

Your orders are handled in much the same way, but we do ask you to pay by Credit Card so that we can adjust your postage charges.

DELIVERY

Parcels under 2kg are sent by air using the Royal Mail using the Post Office Small Packet rate. These have no tracking or trace facility.  Parcels over 2kg are sent with international carriers and with tracking capability, they are disproportionately more expensive to send but the cost is the same for 2 to 29kg. You may have to expect to pay 20-40% in addition to your order value depending on the destination and parcel weight.

The minimum charge per parcel is £10.00 for delivery and handling regardless of order value.

For larger (2-29kg) single parcels to Europe the following is provided as a guide only for any parcel using DPD 3-5 day service.

Republic of Ireland, Belgium, Luxembourg, Netherlands, France, Germany £16, Denmark, Austria £18.00, Italy, Spain, Czech Rep, Slovakia  £21.00, Rest of European Union  £26.00 except Cyprus and Malta which are particularly expensive to ship to so it is probably worth telephoning us before you order.

Switzerland £45

PAYMENT & INVOICING

Payment must be made either

(1)   in the form of cheques made out in pounds sterling and drawn on banks with UK offices

(2)   by VISA, Mastercard or Switch/Maestro. Please remember to include your credit card number and expiry date (ensuring that it does not expire before we need to use it) on the appropriate order form, or

(3)   by direct bank transfer in UK £ sterling.

      Our bank details:

      (Avon Bulbs Ltd)  The Cooperative Bank, PO Box 1011, Balloon Street, Manchester M60 4EP  United Kingdom

      IBAN No:  GB17CPBK08925068224844  Swift address/BIC: CPBKGB22

     Sort Code: 08 92 50   Account No 6822 4844

Please include your customer & order number as a reference and ensure that we are paid the full invoice amount (after exchange charges).

     (4)  Paypal invoices will be raised for immediate payment when the parcel is ready to be despatched.

Full invoices are sent to you (or emailed) on the same day that we send your parcel confirming the despatch date, invoice value and payment details. Please then expect the parcel and contact us after 10 days if it does not arrive.

WHEN TO ORDER

Please order early to avoid disappointment.  We will despatch Late Summer orders from August, Autumn orders from late September and Spring orders from mid February depending on the weather. Orders can be placed by post or fax 0044 1460 242177/249025, or via this website.  If you live in Sweden, Finland or other colder countries please order early so that we can get you your order before the weather gets too cold.

ADDITIONAL INFORMATION

Please make sure your address is as accurate as possible and if you can provide any additional information that will help with delivery please let us know.  If there is someone else who will accept your parcel, or there is somewhere the parcel can be left safely if you are out please let us know.  It is helpful to have a daytime telephone number so that the couriers can contact you if they have a problem with delivery. We will send you a posted confirmation soon after receiving your order. New customers may be asked for a deposit before we despatch any parcels. We will also acknowledge any payments received with orders.

If you do not need a catalogue sent to you and are happy to use the website instead please advise us so that we can save on the cost of mailing it to you. Many thanks.

** We are not VAT registered so there is no reduction for orders sent outside the UK.

WE CAN ONLY SUPPLY THE EUROPEAN UNION AND SWITZERLAND