DELIVERY

Delivery to GB addresses is charged at £5.95 per parcel which includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also be sent the latest catalogues in the future.

If yours is a small parcel we may reduce the P & P ourselves before despatch of your order.

Delivery of packages of less than 2 kg is made by Royal Mail 48. For orders of snowdrops in the green this is usually by Royal Mail 24. Providing us with your email address will ensure that we send an automatic email to advise you when your parcel has been despatched and to expect it shortly. We recommend that you provide us with Safeplace Leaving instructions. The delivery can then be left where requested if you are out.

Parcels of over 2 kg are delivered by DPD Local (normally the next working day) and you will receive an automatic email from us confirming that your parcel has been despatched. A further email from DPD Local will confirm the delivery date. If you have also provided your mobile phone number DPD will notify you by text. On the morning of the delivery DPD will email or text you advising you of your one hour time slot.

Any Safeplace Leaving Instructions that you provided to us will have transferred onto the printed DPD label. However, some DPD depots insist that the drivers work entirely to instructions on their hand-held coders and we cannot get these instructions directly onto their coders. Therefore we suggest that when you receive a message from DPD alerting you to an impending delivery (either as an email or a text message) that you reconfirm your Safe Leaving Instructions, as this information is then sent directly to the driver’s coder and is more likely to be acted on. You can also change the delivery date if it is inconvenient, but you will always be provided with a 1 hour time window for the delivery. See www.dpdlocal.co.uk. Other options are now available on the DPD app (such as adding "What 3 Words" and a photograph of your front door if your address is hard to find). All this should avoid the parcel being delivered to a Pick Up Shop from which you will have to collect it.

For the Scottish Highlands and Islands. Isle of Wight. Isle of Man and The Scilly Isles we may need to add a surcharge dependant on parcel weight and these destinations are generally sent by Royal Mail or ParcelForce. Customers in the Channel Islands may also receive a surcharge dependant on weight of the parcel and these will be sent by Royal Mail or ParcelForce. We are VAT registered so orders to Jersey and Guernsey are sent VAT free.

We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.

NORTHERN IRELAND AND EUROPEAN ORDERS

We are sorry but we have had to suspend sending our plants and other products to Northern Ireland or Europe. Phytosanitary Certificates together with all the additional time and effort for inspections and issues to do with VAT make the costs prohibitive.