Update: November 3rd
We are caught up on the backlog of orders we have been working through this autumn. If your order was delayed thank you for your tolerance and understanding. We have held a stock take this week and updated our system so we are now pretty certain that if you order bulbs that are showing as available that you will get them ! Orders placed now for this autumn will only experience a minimal delay before they are sent out. The stock that remains is for sale, but once it has gone it will not be replaced.
Delivery to most UK Addresses is £4.95 which also includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also get the latest catalogues in the future.
However for the Scottish Highlands and UK addresses off the UK mainland (Channel Isles, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Shetland, Orkney, Western Isles) we reserve the right to add a surcharge to cover the additional costs of delivery to a maximum of £15.00 per parcel.
If yours is a small parcel we may may reduce the P & P ourselves when raising the invoice.
Delivery of packages of less than 2 kg is made by Royal Mail. Giving us an email address will ensure that we send you an email to advise you that your parcel has been despatched and to expect it shortly. Parcels over 2 kg are delivered by Interlink Express (next working day) and you will receive an automatic email confirming that your parcel has been despatched. A further email from Interlink will confirm the delivery date and indicate the anticipated delivery slot. If you provide your mobile phone number this should result in you being notified by text of an intended delivery by Interlink the evening before delivery. Although Interlink usually requires the parcel to be signed for if you can provide leaving instructions should you be out when your parcel is delivered such as a suitable safe place or a neighbour we can instruct Interlink to leave the parcel without a signature. We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.
Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections.
We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know immediately so that we can rectify the situation. However we cannot be held responsible for the bulbs once they have been received. Nature is sometimes unkind and though most bulbs are tough, they do have their limits.
Your orders are handled in much the same way, but we do ask you to pay by Credit Card so that we can adjust your postage charges. Parcels under 2kg are sent by air using the Royal Mail Small Packet rate. These have no tracking or trace facility. Parcels over 2kg are sent with international carriers and have tracking capability. You may have to expect to pay 20-40% in addition to your order value depending on the destination and parcel weight. The minimum charge per parcel is £10.00 for delivery and handling regardless of order value.
For larger (2-29kg) single parcels to Europe the following is provided as a guide only for any parcel using DPD 3-5 day service.
Republic of Ireland, Belgium, Luxembourg, Netherlands, France, Germany £16, Denmark, Austria £18.00, Italy, Spain, Czech Rep, Slovakia £21.00, Rest of European Union £26.00 except Cyprus and Malta which are particularly expensive to ship to so it is probably worth telephoning us before you order. Switzerland £45