Delivery to GB Addresses is £5.95 which also includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also get the latest catalogues in the future.
If yours is a small parcel we may may reduce the P & P ourselves when raising the invoice.
Delivery of packages of less than 2 kg is made by Royal Mail. Giving us an email address will ensure that we send you an email to advise you that your parcel has been despatched and to expect it shortly. Parcels over 2 kg are delivered by DPD Local (next working day) and you will receive an automatic email confirming that your parcel has been despatched. A further email from DPD Local will confirm the delivery date and indicate the anticipated delivery slot. If you provide your mobile phone number this should result in you being notified by text of an intended delivery by DPD Local the evening before delivery. Although DPD Local usually requires the parcel to be signed for if you can provide leaving instructions should you be out when your parcel is delivered such as a suitable safe place or a neighbour we can instruct DPD to leave the parcel without a signature. We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates. For Scottish Highlands and Islands. Isle of Wight. Isle of Man and The Scilly Isles we may need to add a surcharge dependant on parcel weight and these destinations are generally sent by Royal Mail or ParcelForce. The Channel Islands may also need a surcharge dependant on weight and will be sent by Royal Mail or ParcelForce. Orders to the Channel Islands are sent without VAT being applied.
Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections.
We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know immediately so that we can rectify the situation. However we cannot be held responsible for the bulbs once they have been received. Nature is sometimes unkind and though most bulbs are tough, they do have their limits.
We are sorry but we have had to suspend sending our plants and other products to Northern Ireland or Europe. Phytosanitary Certificates together with all the additional time and effort for inspections and issues to do with VAT make the costs prohibitive.