GB Delivery

European Customers

Payment and Invoicing

When to order

Additional Information

Items are priced per single bulb unless it is stated otherwise. We hope to supply everything on the website that is available to order, but there are sometimes difficulties and things may not grow as we intended or expected. We do not normally make substitutions except where stocks require it within our Collections. We would prefer to adjust your payment and supply what you order, rather than send you something vaguely similar. We do require payment to be offered at the time of ordering. We bank cheques as we raise a confirmation of your order. We clear card payments as goods are despatched. We can accept card payment by Visa and Mastercard. There can a problem when orders are placed early and, due to the interval between ordering and eventual despatch, the card details may expire or change. It is tedious and cannot be helped but we may need to contact you. 

If you use online banking you might notice that an apparent payment has been taken once you have placed your order using a debit or credit card. This is not Avon Bulbs but is an authorisation hold or preauthorisation carried out by the credit and debit card providers, which can reduce your balance of available funds. Authorisation holds or pre authorisation may show on your account as a pending payment anywhere from one to thirty days, depending on your issuing bank and their policy. Avon Bulbs will only take payment once your order is despatched.

Not to Exceed Cheques are still accepted, they are treated like credit cards and it means that no refunds or debits should be required. Make the cheque out to Avon Bulbs Ltd., date and sign the cheque normally. Do not complete the amount or words box but write at the top of the cheque Not to Exceed £XX, where XX is slightly more than you expect to pay. We will complete the words and box to the correct amount before the cheque is banked.

We will send you an acknowledgement of your order by post or email (unless it is to be sent out at once). Please use the account or invoice numbers on these when contacting us. Orders are dealt with in approximate receipt order. (back to top)

GB DELIVERIES

Delivery to GB addresses is £5.95 which also includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also be sent the latest catalogues in the future.

If yours is a small parcel we may reduce the P & P ourselves before despatch of your order.

Delivery of packages of less than 2 kg is made by Royal Mail, for snowdrop orders this is usually by First Class post. Providing us with your email address will ensure that we send an automatic email to advise you when your parcel has been despatched and to expect it shortly. We recommend that you provide us with Safeplace Leaving instructions. The delivery can then be left where requested if you are out.

Parcels of over 2 kg are delivered by DPD Local (normally the next working day) and you will receive an automatic email from us confirming that your parcel has been despatched. A further email from DPD Local will confirm the delivery date and indicate the anticipated delivery slot. If you have also provided your mobile phone number DPD will be notify you by text. On the morning of the deliveryDPD will email or text you advising you of your one hour time slot.

Any Safeplace Leaving Instructions that you provided to us will have transferred onto the DPD label. However, some DPD depots insist that the drivers work entirely to instructions on their hand-held coders and we cannot get these instructions directly to their coders. Therefore we suggest that when you receive a message from DPD alerting you to an impending delivery (either as an email or a text message) that you reconfirm your Safe Leaving Instructions, as this information is sent directly to the driver’s coder and is more likely to be acted on. You can also change the delivery date if it is inconvenient, but you will always be provided with a 1 hour time window for the delivery. See www.dpdlocal.co.uk. Other options are now available on the DPD app (such as adding "What 3 Words" if your address is hard to find. 

For Scottish Highlands and Islands. Isle of Wight. Isle of Man and The Scilly Isles we may need to add a surcharge dependant on parcel weight and these destinations are generally sent by Royal Mail or ParcelForce. The Channel Islands may also need a surcharge dependant on weight and will be sent by Royal Mail or ParcelForce. We are VAT registered so orders to Jersey and Guernsey are sent VAT free.

We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.

Collection of an order can be made from our address. We will notify you when the order is ready and we then arrange a date for collection at times when we are open for this. Postage is of course waived for collections.

We aim to sell bulbs and plants of good quality. If, on receipt of an order from us, you are not satisfied with any part of it please contact us to discuss any issues. We can usually resolve any such matters with an explanation or some reassurance based on many years of experience. However if that does not resolve the issue you are welcome to return anything that you feel is not accurately described or below expectation levels. We will refund the costs of anything returned (goods and postage) within a reasonable time of despatch (around 2 weeks). We always aim to send out flowering sized bulbs but we cannot necessarily guarantee that all the bulbs will flower in their first season, although we would expect the vast majority to do so. We do guarantee that they are correctly labelled as much as we can, but if there are errors in that regard we will replace the bulbs with the correct ones as soon as possible or make a full refund if we cannot do so. Apart from this after any bulbs or plants have been planted or have been in your possession for longer than two weeks we cannot be responsible for them any longer.

We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know immediately so that we can rectify the situation. However we cannot be held responsible for the bulbs once they have been received. Nature is sometimes unkind and though most bulbs are tough, they do have their limits

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NORTHERN IRELAND AND EUROPEAN CUSTOMERS

We are sorry but we have had to suspend sending our plants and other products to Northern Ireland or Europe. Phytosanitary Certificates together with all the additional time and effort for inspections and issues to do with VAT makes the costs prohibitive.

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PAYMENT & INVOICING

Payment must be made either

(1) in the form of cheques made out in pounds sterling and drawn on banks with UK offices.

(2) by VISA or Mastercard . Please remember to include your credit card number and expiry date (ensuring that it does not expire before we need to use it) on the appropriate order form. Please see the note above concerning authorisation holds and preauthorisation.

(3) by direct bank transfer in UK £ sterling. Please include your customer & order number as a reference and ensure that we are paid the full invoice amount (after exchange charges).

Our bank detail (Avon Bulbs Ltd) The Cooperative Bank, PO Box 1011, Balloon Street, Manchester M60 4EP United Kingdom

IBAN No: GB17CPBK08925068224844 Swift address/BIC: CPBKGB22

Sort Code: 08 92 50 Account No 6822 4844

(4) Paypal invoices will be raised for immediate payment when the order is placed.

(Methods 3 & 4 are not available through the website but can be arranged through the office.)

Full invoices are sent to you (or emailed) on the same day that we send your parcel confirming the despatch date, invoice value and payment details. Please then expect the parcel and contact us after 10 days if it does not arrive. (back to top)

WHEN TO ORDER

Please order early to avoid disappointment, ie from earlt January for snowdrops and Spring despatch and from July for Late Summer and Autumn despatch. Orders can be placed by post or telephone  01460 242177 and  01460 249060, or via this website. 

We despatch your order as follows:-

Late Summer orders from August to September

Autumn orders from September to late November

Spring orders from February to April depending on the weather. (back to top)

ADDITIONAL INFORMATION

Please make sure your address is as accurate as possible and if you can provide any additional information that will help with delivery please let us know. If there is someone else who will accept your parcel, or there is somewhere the parcel can be left safely if you are out please let us know. It is helpful to have a daytime telephone number so that the couriers can contact you if they have a problem with delivery. We will also acknowledge any payments received with orders.

If you do not need a printed catalogue sent to you and are happy to use the website instead please advise us so that we can save on the cost of mailing it to you. Many thanks. 

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