GB Delivery

European Customers

Payment and Invoicing

When to order

Additional Information

Items are priced per single bulb unless it is stated otherwise. We hope to supply everything on the website, but we sometimes have difficulties and things may not grow as we intended or expected. We do not normally make substitutions except where stocks require it within our Collections. We would prefer to adjust your payment and supply what you order rather than send you something vaguely similar. We do require payment to be offered at the time of ordering. We bank cheques as we raise an invoice for the order. We clear card payments as goods are despatched. We can accept card payment by Visa and Mastercard. There is frequently a problem when orders are placed early and, due to the interval between ordering and eventual despatch, the card details expire or change. It is tedious and cannot be helped but we may need to contact you. Not to Exceed Cheques are accepted, they are treated like credit cards and it means that no refunds or debits should be required. Make the cheque out to Avon Bulbs Ltd., date and sign the cheque normally. Do not complete the amount box or words but write at the top of the cheque Not to Exceed £XX, where XX is slightly more than you expect to pay. We will complete the words and box to the correct amount before it is banked.

We will send you an acknowledgement by post or email confirming your order (unless it is to be sent out at once). Please use the account or invoice numbers on these when contacting us. Orders are dealt with in approximate receipt order. (back to top)

GB DELIVERIES

Delivery to GB addresses is £4.95 which also includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also get the latest catalogues in the future.

If yours is a small parcel we may reduce the P & P ourselves when raising the invoice.

Delivery of packages of less than 2 kg is made by Royal Mail, with snowdrop orders usually by First Class post. Providing an email address will ensure that we send an automatic email to advise you that your parcel has been despatched and to expect it shortly. We recommend that you provide us with Safeplace Leaving instructions. The delivery will then be left where requested if you are out.

Parcels over 2 kg are delivered by DPD Local (next working day) and you will receive an automatic email confirming that your parcel has been despatched. A further email from DPD Local will confirm the delivery date and indicate the anticipated delivery slot. If you have provided your mobile phone number you will be notified by text of an intended delivery by DPD Local the evening before delivery.

We will have put any Safeplace Leaving Instructions that you provided onto the DPD label. However, some DPD depots insist that the drivers work entirely to instructions on their hand-held coders and we cannot get these instructions directly to their coders. Consequently we suggest that when you receive a message from DPD alerting you to an impending delivery (either as an email or a text message) that you reconfirm your Safe Leaving Instructions, as this information is sent directly to the driver’s coder and is more likely to be acted on. You can also change the delivery date if it is inconvenient, but you will always be provided with a 1 hour time window for the delivery. See www.dpdlocal.co.uk

For Scottish Highlands and Islands. Isle of Wight. Isle of Man and The Scilly Isles we may need to add a surcharge dependant on parcel weight and these destinations are generally sent by Royal Mail or ParcelForce. The Channel Islands may also need a surcharge dependant on weight and will be sent by Royal Mail or ParcelForce. We are VAT registered so orders to Jersey and Guernsey are sent VAT free.

We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.

Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections.

We aim to sell bulbs and plants of good quality. If, on receipt of an order from us, you are not satisfied with any part of it please contact us to discuss any issues. We can usually resolve any such matters with an explanation or some reassurance based on many years of experience. However if that does not resolve the issue you are welcome to return anything that you feel is not accurately described or below expectation levels. We will refund the costs of anything returned (goods and postage) within a reasonable time of despatch (around 2 weeks). We cannot necessarily guarantee that all the bulbs will flower in their first season, but would expect the vast majority to do so. We do guarantee that they are correctly labelled as much as we can, but if there are errors in that regard we will replace the bulbs with the correct ones as soon as possible or make a full refund if we cannot do so. Apart from this after any bulbs or plants have been planted or have been in your possession for longer than two weeks we cannot be responsible for them any longer.

We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know immediately so that we can rectify the situation. However we cannot be held responsible for the bulbs once they have been received. Nature is sometimes unkind and though most bulbs are tough, they do have their limits

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EUROPEAN CUSTOMERS

If the Delivery Address for your order is either in Northern Ireland or anywhere in the European Union, please be aware that there is the requirement to get the plants inspected and for a Phytosanitary Certificate to accompany each order. The charge for these will be about £15 per order but has to be limited to plants that we can clean of soil contamination. We can therefore only supply dormant bulbs.

If you wish to place an order we will advise which plants we can have inspected and provide you with a quotation for their supply.

The restriction on plants in growth also covers our Snowdrops (which are anyway covered by CITES restrictions). We shall try to provide our Snowdrops to EU customers when they are dormant in the summer, so we would suggest that you ask us to make sure that you receive the Dormant Snowdrop list in August – by when the situation might be a good deal clearer. We will then look at providing a quotation for their supply including the additional Phytosanitary and CITES permit costs.

Any orders that we can send will have Postage or Delivery charges added. Parcels under 2kg are sent by air using Royal Mail. These have no tracking or trace facility. Parcels over 2kg are sent with international carriers and have tracking capability. You may have to expect to pay 20-40% in addition to your order value of bulbs depending on the destination and parcel weight. The minimum charge per parcel is £15.00 for delivery and handling regardless of order value.

For larger (2-29kg) single parcels to Europe the following is provided as a guide only for any parcel using DPD 3-5 day service.

Republic of Ireland, Belgium, Luxembourg, Netherlands, France, Germany £22.00, Denmark, Austria £25.00, Italy, Spain, Czech Rep, Slovakia £32.00, Rest of European Union £38.00. There are some destinations where the postal and delivery services are particularly slow or difficult. Malta, Cyprus, Portugal are examples and we reserve the right to not accept orders from such distant parts.

VAT to EU Customers. We will remove the VAT (included at 20% in our prices) from our invoices to you but it is possible that you may have to pay the Delivery agent a VAT charge before you can get your parcel delivered. We can do nothing about this, sorry.  (back to top)

PAYMENT & INVOICING

Payment must be made either

(1) in the form of cheques made out in pounds sterling and drawn on banks with UK offices.

(2) by VISA or Mastercard . Please remember to include your credit card number and expiry date (ensuring that it does not expire before we need to use it) on the appropriate order form.

(3) by direct bank transfer in UK £ sterling. Please include your customer & order number as a reference and ensure that we are paid the full invoice amount (after exchange charges).

Our bank detail (Avon Bulbs Ltd) The Cooperative Bank, PO Box 1011, Balloon Street, Manchester M60 4EP United Kingdom

IBAN No: GB17CPBK08925068224844 Swift address/BIC: CPBKGB22

Sort Code: 08 92 50 Account No 6822 4844

(4) Paypal invoices will be raised for immediate payment when the order is placed.

Full invoices are sent to you (or emailed) on the same day that we send your parcel confirming the despatch date, invoice value and payment details. Please then expect the parcel and contact us after 10 days if it does not arrive. (back to top)

WHEN TO ORDER

Please order early to avoid disappointment. Orders can be placed by post or telephone 0044 1460 242177 and 0044 1460 249060, or via this website. If you live in Sweden, Finland or other colder countries please order early so that we can get you your order before the weather gets too cold.

We despatch your order as follows:-

Late Summer orders from August to September

Autumn orders from September to late November

Spring orders from February to April depending on the weather. (back to top)

ADDITIONAL INFORMATION

Please make sure your address is as accurate as possible and if you can provide any additional information that will help with delivery please let us know. If there is someone else who will accept your parcel, or there is somewhere the parcel can be left safely if you are out please let us know. It is helpful to have a daytime telephone number so that the couriers can contact you if they have a problem with delivery. We will send you a posted confirmation soon after receiving your order.  We will also acknowledge any payments received with orders.

If you do not need a catalogue sent to you and are happy to use the website instead please advise us so that we can save on the cost of mailing it to you. Many thanks. 

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