Items are priced per single bulb unless it is stated otherwise. We hope to supply everything on the website, but we sometimes have difficulties and things may not grow as we intended or expected. We do not normally make substitutions except where stocks require it within our Collections. We would prefer to adjust your payment and supply what you order rather than send you something vaguely similar. We do require payment to be offered at the time of ordering. We bank cheques as we raise an invoice for the order. We clear card payments as goods are despatched. We can accept card payment by Visa, Mastercard and Switch/Solo/Maestro. There is frequently a problem when orders are placed early and, due to the interval between ordering and eventual despatch, the card details expire or change. It is tedious and cannot be helped but we may need to contact you. Not to Exceed Cheques are accepted, they are treated like credit cards and it means that no refunds or debits should be required. Make the cheque out to Avon Bulbs Ltd., date and sign the cheque normally. Do not complete the amount box or words but write at the top of the cheque Not to Exceed £XX, where XX is slightly more than you expect to pay. We will complete the words and box to the correct amount before it is banked.
We will send you an acknowledgement by post or email confirming your order (unless it is to be sent out at once). Please use the account or invoice numbers on these when contacting us. Orders are dealt with in approximate receipt order. (back to top)
Delivery to most UK Addresses is £4.95 which also includes an acknowledgement, expert packing in strong boxes, comprehensive labelling, and an email notifying you that your order has been despatched. You will also get the latest catalogues in the future.
However for the Scottish Highlands and UK addresses off the UK mainland (Channel Isles, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Shetland, Orkney, Western Isles) we reserve the right to add a surcharge to cover the additional costs of delivery to a maximum of £15.00 per parcel.
If yours is a small parcel we may reduce the P & P ourselves when raising the invoice.
Delivery of packages of less than 2 kg is made by Royal Mail. Giving us an email address will ensure that we send you an email to advise you that your parcel has been despatched and to expect it shortly. Parcels over 2 kg are delivered by DPD Local (next working day) and you will receive an automatic email confirming that your parcel has been despatched. A further email from DPD Local will confirm the delivery date and indicate the anticipated delivery slot. If you provide your mobile phone number this should result in you being notified by text of an intended delivery by DPD Local the evening before delivery. Although DPD Local usually requires the parcel to be signed for if you can provide leaving instructions should you be out when your parcel is delivered such as a suitable safe place or a neighbour we can instruct DPD Local to leave the parcel without a signature. We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.
Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections.
We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know immediately so that we can rectify the situation. However we cannot be held responsible for the bulbs once they have been received. Nature is sometimes unkind and though most bulbs are tough, they do have their limits. (back to top)
Your orders are handled in much the same way, but we do ask you to pay by Credit Card so that we can adjust your postage charges. Parcels under 2kg are sent by air using the Royal Mail. These have no tracking or trace facility. Parcels over 2kg are sent with international carriers and have tracking capability. You may have to expect to pay 20-40% in addition to your order value depending on the destination and parcel weight. The minimum charge per parcel is £10.00 for delivery and handling regardless of order value.
For larger (2-29kg) single parcels to Europe the following is provided as a guide only for any parcel using DPD 3-5 day service.
Republic of Ireland, Belgium, Luxembourg, Netherlands, France, Germany £17.00, Denmark, Austria £20.00, Italy, Spain, Czech Rep, Slovakia £27.00, Rest of European Union £33.00 except Cyprus and Malta which are particularly expensive to ship to so it is probably worth telephoning us before you order. (back to top)
Payment must be made either
(1) in the form of cheques made out in pounds sterling and drawn on banks with UK offices.
(2) by VISA, Mastercard or Switch/Maestro. Please remember to include your credit card number and expiry date (ensuring that it does not expire before we need to use it) on the appropriate order form.
(3) by direct bank transfer in UK £ sterling. Please include your customer & order number as a reference and ensure that we are paid the full invoice amount (after exchange charges).
Our bank detail (Avon Bulbs Ltd) The Cooperative Bank, PO Box 1011, Balloon Street, Manchester M60 4EP United Kingdom
IBAN No: GB17CPBK08925068224844 Swift address/BIC: CPBKGB22
Sort Code: 08 92 50 Account No 6822 4844
(4) Paypal invoices will be raised for immediate payment when the parcel is ready to be despatched.
Full invoices are sent to you (or emailed) on the same day that we send your parcel confirming the despatch date, invoice value and payment details. Please then expect the parcel and contact us after 10 days if it does not arrive. (back to top)
Please order early to avoid disappointment. Orders can be placed by post or fax 0044 1460 242177 and 0044 1460 249025, or via this website. If you live in Sweden, Finland or other colder countries please order early so that we can get you your order before the weather gets too cold.
We despatch your order as follows:-
Late Summer orders from August to September
Autumn orders from September to late November
Spring orders from February to April depending on the weather. (back to top)
Please make sure your address is as accurate as possible and if you can provide any additional information that will help with delivery please let us know. If there is someone else who will accept your parcel, or there is somewhere the parcel can be left safely if you are out please let us know. It is helpful to have a daytime telephone number so that the couriers can contact you if they have a problem with delivery. We will send you a posted confirmation soon after receiving your order. New customers may be asked for a deposit before we despatch any parcels. We will also acknowledge any payments received with orders.
If you do not need a catalogue sent to you and are happy to use the website instead please advise us so that we can save on the cost of mailing it to you. Many thanks.
We are VAT registered so orders to Jersey and Guernsey are sent VAT free.
WE CAN ONLY SUPPLY THE EUROPEAN UNION. (back to top)