Avon Bulbs Ltd is committed to ensuring that your privacy is protected.

This policy applies to you if you buy or have bought our products online, over the phone, by post or at a show. It also applies to subscribers to our occasional newsletter.

When do we collect information about you? 

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. 

Although we take payment details when you place an order, these details are held by our payment processor WorldPay and only an encrypted "token" is sent back to Avon Bulbs. The card number data remains securely stored on WorldPay's PCI Level 1 Compliant servers. We only have access to the last four digits of your payment card for identification purposes.  Avon Bulbs has a formal agreement with WorldPay to accept payments on our behalf. Any information that is submitted to WorldPay is used solely for the purpose of completing your transaction with Avon Bulbs.

How will we use the information about you?

We collect information about you to process your order, manage your account and to enable us to contact you if there is a problem with your order or delivery. We use your information collected from the website to personalise your repeat visits to our website. In processing your order, we will share your name and address and email address/ telephone number with Royal Mail and DPD Local to facilitate delivery. 

We will hold Information about services or products that we have provided to you in the past, including the service(s) or product(s) provided, when and where, the amount that you paid, billing address and where the item was sent (if applicable), and any other information required to process a transaction. We will retain your information for as long as is required to provide you with a good service whenever you contact us regarding past orders.

Marketing

Once you are a customer or have requested an Avon Bulbs catalogue, we will send you further catalogues in the post from time to time, which is allowed under the GDPR regulations as a legitimate interest. You can, of course, contact us and request that we stop sending you direct mail. If you are a customer or If you subscribe to ( and thereby give your consent to receive) our newsletter via the Avon Bulbs website, we may occasionally email you about our products and services that we think may be of interest to you. You can unsubscribe to these marketing emails by following the UNSUBSCRIBE link at the bottom of each email. If you have consented to receive marketing information, you may opt out at any time by contacting us. You have the right at any time to stop us from contacting you for marketing purposes.  Avon Bulbs will not share your information for marketing purposes with other companies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email or write to us at the following address

Avon Bulbs Ltd, Burnt House Farm, Mid Lambrook, South Petherton, Somerset TA13 5HE

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You also have the right to request that we stop processing your details or to delete your personal information completely if this does not conflict with any data retention regulations.

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk/

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide

Use of Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 8 May 2018

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email

or write to us at Avon Bulbs Ltd, Burnt House Farm, Mid Lambrook, South Petherton, Somerset TA13 5HE